At First Choice Liquor Mart, customer satisfaction is important to us. We carefully select and ship our products, but if there is an issue with your order, we are happy to assist.
Most items may be returned within 30 days of delivery, provided that:
Products are unopened, unused, and in their original packaging
A valid proof of purchase or order confirmation is provided
Returns that do not meet these requirements may not be approved.
For health, safety, and regulatory reasons, we are unable to accept returns on:
Opened or partially consumed alcoholic beverages
Perishable items
Gift cards
Clearance or final-sale products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Please provide:
Your order number
A brief description of the issue
Clear photos showing the damage or error
Once reviewed, we will offer a replacement, refund, or store credit where appropriate.
To initiate a return, please contact our customer support team and include:
Your order number
The reason for the return
If your return is approved:
You will receive instructions on how and where to send the item
Return shipping costs are the responsibility of the customer, unless the return is due to our error
Items purchased in-store must be returned to the physical store location
Once we receive and inspect the returned item, you will be notified of the status of your refund.
Approved refunds will be issued to the original payment method within 5–7 business days.
We do not offer direct exchanges at this time. If you would like a different product, please return the original item (if eligible) and place a new order.
Alcoholic beverages are sold only to individuals 21 years of age or older, or the legal drinking age in your jurisdiction.
By placing an order on our website, you confirm that you meet the legal age requirement.
A valid government-issued photo ID may be required at the time of delivery.
We encourage responsible consumption and do not promote excessive alcohol use.
This Returns & Refund Policy is available on our website at all times and can be accessed from the footer and during checkout.
If you have any questions or need assistance, please contact our customer support team.
